Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • All your support requests will be replied to in maximum 1 hour after the ticket or email was received. If your issue requires further assistance from an admin, we will forward the ticket or the e–mail to the person on duty, without delay then leave a note to inform you that more time will be needed for arriving at the optimal solution. And if you make use of the Managed Services package, all of the server administration services included there will be performed whenever you like.

  • Top quality support service

  • An Excellent Customer Support Service

  • We’ll be available to you 24–7–365 to respond to any inquiries that you may have regarding our Website Control Panel or any of the apps that we have pre–installed for you on the server. If you also need assistance with server admin procedures, you can take advantage of our Managed Services package, which includes data backup disk storage space, weekly Operating System updates, server monitoring and restarting services, as well as software installation and troubleshooting services

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Every dedicated web hosting plan is fitted out with our free–of–charge Website Control Panel, which sports a detailed knowledge base and a collection of how–to video tutorials. Whenever you need assistance while working with the Website Control Panel, just press the Videos or Help buttons located in the top right corner.