Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • The Help Center built into our Website Control Panel offers a collection of help articles and frequently asked questions. Aimed towards resolving any common issue that you could possibly encounter, they are contributed by our support team of expert technicians.

  • Top quality support service

  • Instructional Video Clips

  • For users who prefer to learn how to troubleshoot a regularly encountered issue by watching a how–to video clip, we have added a compilation of video tutorials to our Website Control Panel. All the videos are concise and easy to understand. They offer you visual presentations of various web site management operations.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24–7–365 client support service and feature a 1–hour support ticket response guarantee. Our experienced customer service technicians will be available to you 24x7x365 and will settle any issue that you may possibly run into within less than sixty minutes after the support ticket submission. In most cases, an answer will be given to you in less than 20 minutes.