The presence of the customer and tech support that a web hosting company offers can tell you a lot for the services that they supply too. When you are allowed to use only e-mail messages and / or tickets, you have almost certainly found a reseller not the hosting provider. When this is the case, you'll probably have to wait for a few days to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to contact the true web hosting company for further help. When the provider offers you different means of communication with quick response time that are available at any moment, they're almost certainly the top provider, not only a reseller. Therefore you will benefit from timely assistance and top quality support because they'll have direct access to the servers where your account is. No matter what the problem - technical or sales, it is generally much better to get hold of your website hosting company right away through your preferred way of communication.

24/7 Customer Support in Web Hosting

We acknowledge the importance of receiving assistance right away, that's why our web hosting services include 24/7 tech support as well as various options for contact. In case you don't have an account yet, you can call us or take advantage of our live chat and chat with a live agent, so as to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up buying a service that you can't use. If you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is strictly technical or it needs additional investigation. In contrast to the vast majority of providers out there, we answer to all of the tickets within 1 hour, so you will not need to wait for a whole day. Our support services can be accessed day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

You're able to try out our support services even before you buy a semi-dedicated server account from us since we have telephone and online chat support for pre-sales, billing and common questions. Our agents can assist you to choose the best package or supply you with details about our servers, to confirm if the system requirements for your web sites are met. If you're a current customer, you can also contact us via electronic mail or via our ticketing system, which can be accessed from the Hepsia website hosting Control Panel. We guarantee that whenever you employ any of these 2 methods of communication, you'll get a response within less than an hour and that’s 24/7, which includes weekends and public holidays. If you've employed the hosting services of other suppliers, even large ones, you are able to compare the reply time as it usually takes a whole day for them to take care of a ticket.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for every server-related issue or fordifferent problems and questions regarding the pre-installed software the server is equipped with. If you have not acquired your VPS server package yet, you will be able to learn much more about our solutions by giving us a telephone call or through the live chat service. For more technical issues, you can send an email message or open a ticket via your billing Control Panel and you'll receive assistance within no more than an hour no matter the time of the day, even on weekends and holidays. The typical answer time in most cases does not exceed thirty minutes. If you need assistance for third-party software, you will be able to reap the benefits of the Managed Services upgrade that you can include to every single VPS plan and our admins will assist you with any installation or troubleshooting problem you may have encountered.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum answer time guarantee, you will receive extremely fast support when you acquire a dedicated server from our company. Our customer and tech support teams are online 24/7/365, therefore when you open a support ticket via your billing account or you send an email message regarding any problem with your server or the pre-installed software on it at any time of the day, you'll have a reply within 1 hour, even during holidays. Our ticketing system is the best option in case the matter involved requires a longer period of time to be solved or if it has to be sent to our admins, because it's easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to call us or talk to a live representative through our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also help you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.