A ticketing system is the most widely used medium of correspondence that hosting providers offer to their clients. It’s typically part of the billing account and is the very best way to tackle a problem that requires some time to examine or that needs to be escalated to a system administrator. Thus, all comments supplied by either party will be kept in the exact same place in the event that someone else wants to work on the issue in question and the info in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, which means that you’ll need to log in and out of at least 2 accounts in order to perform a given task or to contact the company’s customer service staff. In case you wish to administer several domain names and each one is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. It may also take a substantial amount of time for the provider to respond to your tickets.

Integrated Ticketing System in Web Hosting

The ticketing system that we use for our Linux web hosting is not separate from the web hosting account. It’s an integral part of our all-encompassing Hepsia Control Panel and you will be able to visit it whenever you wish with just a few mouse clicks, without the need to leave your web hosting account. The ticketing system features a quick-search field, which will help you trace any support ticket that you have already opened, if required. Furthermore, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to tackle a specific issue even before you submit a ticket. The ticket response time is maximum 60 minutes, which implies that you can obtain swift assistance at any particular time and if our customer care staff suggests that you do something inside your account, you can do it instantly without the need to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we use is built into the Hepsia Control Panel, which we have created for our semi-dedicated servers, which suggests that you will not require a different support platform to contact our client care staff – you can do it on the spot the moment you experience a challenge. Submitting a new ticket takes a few clicks of the mouse and finding an older one is just as easy. With our intelligent search filter, you can swiftly find any ticket that you’ve already posted. You can post a ticket at any given moment in time since our technical support staff members are on duty 24/7/365 and respond in no more than 60 minutes, although it seldom takes that much to receive support. With the Hepsia Control Panel, you will have everything in one location and you can just forget about using 2 or more platforms to troubleshoot a simple issue.