In case you have a site, a problem may always show up and it doesn’t automatically need to be connected to the hosting service. For example, something might go wrong when you bring a software app up to date or some crucial data could be edited or deleted unintendedly. No matter what the essence of the problem may be, you’ll have to get in touch with the respective support team and request them to restore a backup or to help you resolve the problem that you’re having. How fast they will do it will determine the interval of time that your websites will be offline. For specific websites such as social networks or online shopping portals, a prolonged unreachability often equals lost customers and money. Because of this, it is pretty important that you use the services of a web hosting company that offers not only a good customer care service, but also a prompt one.

One-Hour Response Guarantee in Web Hosting

Our Linux web hosting come with a 60-minute response time guarantee, which suggests that no matter what query or issue you may have, we will always be there to help you out. Actually, it seldom takes more than half an hour to get an issue solved or an inquiry answered, and this is valid for both sales and technical matters. Our tech support staff representatives will be at your service 24x7, even on holidays and weekends, which means that you will get swift help at all times. We understand exactly how costly time can be, so by the time we respond to your ticket or email, we will have probed into the matter and, if we haven’t found a solution, we will provide you with more information about what you have to do on your end – if the circumstances demand it. With our support service, you can be certain that there will be somebody to help you out straight away, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a trouble ticket from your hosting Control Panel or write an email regarding your semi-dedicated server, you’ll receive a response within no more than one hour. You can touch base with us whenever you want with regard to billing, technical or general issues and since we’re available 24x7x365, you’ll always obtain support without delay. Depending on the particular question or issue, we’ll give you more information, resolve the problem if it’s been caused by something within our reach or advise you on what steps to take if you need to configure a specific setting for an Internet application that we do not have access to. You can forget about waiting around for an entire day for each answer. The fact is, in the majority of cases we reply to emails and tickets within no more than twenty to twenty five minutes.